Horizon — Support

Need help? Email hello@guney.app. Please include your Player ID (in the game: Settings → tap the Player ID at the bottom to copy it), your iPhone model and iOS version. We usually reply within a few days.

Frequently asked questions

I bought something but didn’t receive it.

Close the game completely and open it again — purchases are checked every time the game starts. If it still hasn’t arrived, go to Settings → Restore purchases. Still missing? Email us with your Player ID and the date of the purchase (you can find your receipt in the email from Apple).

How do I get Horizon Clearance back on a new device or after reinstalling?

Open the game and tap Restore purchases (in Settings, or under the Clearance card). Clearance lasts until the end of the current 30-day reward cycle.

Can I move my progress to a new iPhone?

Yes. On your old iPhone, go to Settings → Account → Sign in with Apple. On the new iPhone, install Horizon, open Settings and sign in with the same Apple ID — your colony comes back. If you restore your new iPhone from a backup of the old one, your progress comes back on its own. Reinstalling the game on the same iPhone also keeps your progress.

I lost my progress.

Don’t start over yet — email us your Player ID. If your save ever became unreadable, the game kept a copy and sent it to us, and we can usually restore it.

How do I delete my account and data?

In the game: Settings → Delete account (tap twice). This permanently deletes your account, your cloud save and any Apple sign-in link. If you no longer have the game, email hello@guney.app with your Player ID and we’ll delete it within 30 days. See the Privacy Policy.

How do I turn off gameplay analytics?

In the game: Settings → Share gameplay data.

What are the drop rates for packages?

In the Shop, tap the i on a package. On the Frontier Ops reward track, tap a package reward. Rates are shown for your current Rank.

How do I change my ad or tracking choices?

Tracking: iPhone Settings → Privacy & Security → Tracking. Ad consent (EEA/UK): in the game, Settings → Privacy choices.

How do I request a refund?

Purchases are made through Apple. Request a refund at https://reportaproblem.apple.com.